Who We Are
2Hype Kreations (“we,” “us,” or “our”) operates the website at https://2hypekreations.maktechinstitute.com (the “Site”), where we design and sell custom apparel, drinkware, gifts, and keepsakes, including personalized fraternity and sorority merchandise. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices you have. By using our Site or placing an order, you agree to the practices described here.
What Data We Collect
We collect information that you provide directly to us and information collected automatically when you use the Site. This includes:
- Contact and account details: your name, email address, phone number, and any username or password you create for an account.
- Order and shipping information: billing address, shipping address, the products you order, and any customization or personalization details (such as chapter names, initials, or artwork) you submit for custom orders.
- Payment data: payment card and transaction details needed to process your purchase. This information is collected and processed by our third-party payment processor; we do not store full payment card numbers on our servers.
- Communications: messages you send us through the contact form, quote requests, or customer support, including their content and any attachments.
- Automatically collected data: your IP address, browser type, device information, pages viewed, referring pages, and interactions with the Site, gathered through cookies and similar technologies.
How We Use Your Data
- To process, fulfill, and deliver your orders, including custom and personalized products.
- To create and manage your customer account.
- To respond to your inquiries, quote requests, and support requests.
- To process payments and prevent fraudulent transactions.
- To send order confirmations, shipping updates, and, where you have opted in, marketing communications.
- To operate, maintain, secure, and improve the Site and our products and services.
- To comply with our legal obligations and enforce our terms.
Third-Party Service Providers
We share personal information only as needed to run our business, with providers that process data on our behalf under appropriate confidentiality and data-protection obligations. These include:
- Payment processor(s): to securely process your payments at checkout.
- Shipping and fulfillment providers: to package and deliver your orders.
- Email and communications services: to send transactional messages such as order confirmations and, where applicable, newsletters.
- Analytics providers (including Mixpanel): to understand how visitors use the Site so we can improve it.
- Hosting and IT providers: to store data and keep the Site running.
We do not sell your personal information. We may disclose information where required by law or to protect our legal rights.
Cookies
We use cookies and similar technologies to keep items in your shopping cart, remember your preferences, keep you signed in, and analyze Site traffic. Some cookies are essential for the Site and checkout to function; others help us measure and improve performance. You can control or delete cookies through your browser settings, though disabling certain cookies may affect how the Site works.
Data Retention
We retain order and account information for as long as needed to fulfill orders, provide support, and meet legal, tax, and accounting requirements. When information is no longer needed, we securely delete or anonymize it.
Your Rights and Choices
Depending on where you live, you may have the right to access, correct, delete, or receive a copy of the personal information we hold about you, and to opt out of marketing communications. To exercise these rights, please contact us using the details below.
Contact Us
If you have questions about this Privacy Policy or wish to make a privacy request, please contact us through the contact page on our Site. We will respond as promptly as reasonably possible.