At 2 Hype Kreations, the vast majority of what we create is custom, personalized, and made to order — custom apparel, engraved drinkware and decanters, monogrammed gifts, licensed Greek paraphernalia, and chapter bulk runs. Because these pieces are produced specifically for you, most orders are not eligible for return or refund. Please read this policy carefully, and reach out to us at service@2hypekreations.com before purchasing if you have any questions.
Custom & Made-to-Order Items
Custom, personalized, and made-to-order items are non-refundable and non-returnable once production has begun. This includes any item that is screen printed, embroidered, heat-transferred, engraved, monogrammed, or otherwise personalized with your design, name, chapter, or crest. Because these pieces cannot be resold, we are unable to accept them back except where the item arrives defective or was made incorrectly on our end (see “Defective or Incorrect Items” below).
Custom orders require a 50% deposit to lock in production. Once you have approved your mock-up and production has started, that deposit is non-refundable, as materials have been sourced and work has begun. If you need to cancel, please contact us at service@2hypekreations.com as soon as possible: cancellations requested before production begins may be eligible for a refund of amounts paid beyond the deposit, at our discretion.
Stock (Non-Custom) Items
For ready-made, non-personalized stock items, our return window is 30 days from the delivery date. To be eligible, the item must be unused, in its original condition, and in its original packaging. Proof of purchase is required. If more than 30 days have passed since delivery, we are unable to offer a refund or exchange.
Certain stock items cannot be returned for health and safety reasons, including intimate or sanitary goods, and any items marked as final sale. Sale-priced items are final and cannot be refunded.
How to Request a Return
We do not accept unauthorized returns. Please do not ship anything back before contacting us. To request a return, email service@2hypekreations.com within the 30-day window with your order number and the reason for the return. If your return is approved, we will reply with a return authorization and the correct return shipping address and instructions. Items sent back without prior authorization may not be accepted.
Defective or Incorrect Items
We stand behind our craftsmanship. If your item — custom or stock — arrives defective, damaged, or was produced incorrectly due to our error, contact us at service@2hypekreations.com within 7 days of delivery with photos of the issue and your order number. We will make it right by repairing, remaking, or replacing the item, or issuing a refund where appropriate, at no additional cost to you.
Refunds
Once an authorized return is received and inspected, we will email you to confirm receipt and let you know whether your refund has been approved. If approved, the refund will be applied to your original method of payment, typically within 5–10 business days depending on your bank or card issuer. If you have not received an approved refund after that time, please check with your bank or card company first, then contact us at service@2hypekreations.com and we will follow up.
Return Shipping
For approved returns, you are responsible for the cost of return shipping, and shipping charges are non-refundable. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item. If a return is the result of our error (a defective or incorrect item), we will cover return shipping.
Need Help?
Our team is happy to help with sizing, licensing, custom orders, or any questions about this policy. Reach us anytime at service@2hypekreations.com and we will respond as soon as possible.